Want to Put Customers First? Put Mobile First.
When you take your place at the end of the seemingly endless morning line at the coffee shop, what’s the first thing you do? Like many of your fellow line-dwellers, you probably reach for your phone....
View ArticleHow Audi Denver Found Success with CDK
Audi Denver of Littleton, Colorado, a dealership in the McDonald Automotive Group, recently made the decision to implement ePayments and CDK Service, consisting of CDK Appointment, Lane, and Inspect....
View ArticleTop 10 Blogs of 2016
Then end of another year is just around the corner. This year has seen a lot of change, and the automotive industry hasn’t been immune. Two-thousand and sixteen was the year mobile and social media...
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The Three "C's" of Winning Service Customers
The average light-duty vehicle driving the roads is older than it’s ever been: 11.6 years old. While that might not be great news for sales, it’s certainly good news for service. And what’s good for...
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How to Beat Independent Service Providers
Fixed operations is the backbone of a dealership. Whether car sales are hitting record highs or frightening lows, repairs and maintenance will always be required. While a dealership’s new car sales...
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Take Back Fixed Ops Customers from Independents
Whether automotive sales are hitting record highs or frightening lows, vehicle owners will always need repairs and maintenance. In fact, Fixed Operations are the backbone of any dealership. Yet while...
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How to Build Trust & Drive Service Sales
It’s no secret that attracting and retaining Service customers is not an easy feat. And when much of your profit comes from Fixed Ops, you want to make sure you’re armed with every tool that can help...
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Three Questions to Ask for Better Service
According to a recent CDK Global Dealer Survey, dealers can lose, on average, more than 40 percent of their Service customers after their vehicle warranties expire. This means that there is a lot of...
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How to Stay Relevant as a Dealer in an Uncertain Future
Age-old wisdom tells us that nothing about tomorrow is guaranteed. But, in the automotive retail industry, we can often act like the good fortune we’re experiencing today is a sure bet tomorrow....
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Greater Service Department Profitability
What does it take to increase profitability in the Service department? Many Service Directors have tried to boost productivity and profits but still fell short of their goals. And it’s not surprising....
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